If something is wrong with your order, we will put it right.
If you received the wrong species, fewer seeds than ordered, an empty packet, or a packet damaged in transit, email [email protected] within 14 days of delivery with your order number and a photo. We will send the correct item or refund it, including the shipping cost for that item. You do not need to return anything.
You may cancel your purchase within 14 days of receiving your order, without giving a reason. To do so, send us a clear statement by email to [email protected] or by post to the address below; you may use the model withdrawal form at the end of this page, but it is not required.
The right of withdrawal applies to seed packets returned unopened and sealed, in the condition received. You pay the cost of sending them back. We refund the price of the returned items and the standard shipping cost of the original order within 14 days of receiving your withdrawal statement, using the same payment method you used. We may hold the refund until the packets arrive back with us or you send proof of postage.
Exception: fresh seeds that lose viability within weeks of harvest (marked “Fresh seeds – sow on arrival” on the product page, such as some palms, Annonaceae and other recalcitrant species) cannot be returned once delivered, because they deteriorate quickly.
We store every lot in a climate-controlled room, trace it by lot number and sell only seed we consider viable. Germination, however, depends on sowing conditions and technique, which are outside our control, so we do not guarantee germination. Every product page has a detailed germination guide for that species, and our free germination course covers everything from dormancy to troubleshooting. If you have a question while sowing, write to us and we will help.
GISELLE CORDOVA MOLON, SOCIEDADE UNIPESSOAL LDA (Quinta dos Ouriques)
Rua de Cedofeita, n.º 455, Sala 32
4050-181 Porto, Portugal
You can file a complaint in the electronic Complaints Book (Livro de Reclamações Eletrónico) at livroreclamacoes.pt. In case of dispute, consumers may turn to an alternative dispute resolution entity such as CICAP – Centro de Informação de Consumo e Arbitragem do Porto. More information at the Consumer Portal.
To: GISELLE CORDOVA MOLON, SOCIEDADE UNIPESSOAL LDA, Rua de Cedofeita, n.º 455, Sala 32, 4050-181 Porto, Portugal, [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following goods: ______
Ordered on / received on: ______
Name: ______
Address: ______
Date and signature (only if sent on paper): ______
